Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you may contact us at shopurbanchic.xo@gmail.com. Please send returns to the following address: 115 South Main Street, Suite 1, Mountain Home, AR 72653. Items sent back to us without first requesting a return will not be accepted. As of November 4, 2021, purchasers are responsible for all shipping costs on the returning package. You may contact us at any time with return questions at shopurbanchic.xo@gmail.com.

Promo codes: Promo codes of any kind must be applied during checkout, not afterward.

Damages and Issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds: We will notify you once we have received and inspected your return, and we will let you know whether the refund was approved. If approved, you will be refunded automatically on your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at shopurbanchic.xo@gmail.com.

No refunds are issued on preorders, car freshies, custom orders or items, sale items, gift cards, socks, jewelry, cosmetics, bras, tights, perfume, swimwear, or drop-shipped items. By placing the order, you agree and understand that the listing is a preorder. Most, if not all, turnaround times are stated in the description. Under certain circumstances, however, we will offer an exchange or store credit on a case-by-case basis, depending on the situation.